Renewing the Support Services license

When AnyLogic Support Services License expires, you can always renew it by purchasing one more year of maintenance and technical support. 

Purchasing the Support Services license

The simplest way to initiate the renewal procedure is to choose Renew Maintenance and Support from the AnyLogic Help menu. This will open the web page offering you to fill the order for the AnyLogic Support Services License. Please contact AnyLogic Support team at support@anylogic.com if you have any questions regarding the license renewal.

Updating the license information in your AnyLogic

Having purchased the Support Services License renewal, you will need to update the information about the license expiration date in your AnyLogic.

The update procedure will vary depending on your activation mechanism:

  Updating the license for AnyLogic activated using a software activation key

  1. Having purchased the Support Services License renewal, you should get a new activation key by e-mail. You should activate AnyLogic with this key. Open the AnyLogic Activation Wizard by choosing Help > Activate Product from AnyLogic menu.
  2. On the first page of the Wizard, select the option Enter a Permanent key that you received by e-mail, and then click Next
  3. On the second page of the Wizard, enter your personal unlock key you have received by e-mail (copy it from the e-mail into the Clipboard and then paste it into the form by clicking the Paste from clipboard button). Click Next when finished. 
  4. The next page of the wizard will tell you whether the activation was successful. If something went wrong, click Back and try to enter the activation key again. Otherwise, if activation was successful, click Finish.

  Updating the license for AnyLogic activated using USB dongle

  1. Having purchased the Support Services License renewal, you should receive the purchase confirmation email from our Support Team. Please save the attached .ld file(s) to a folder on your hard drive. The name of the file corresponds with the number of the dongle.
  2. Download the latest version of AnyLogic from: anylogic.com/downloads.
  3. Insert the dongle into the USB slot of your PC or laptop.
  4. Run AnyLogic. The activation wizard will show up automatically, please choose the Update the firmware of your USB-dongle option.
    In case you already have the latest version of AnyLogic, choose Help > Update Dongle... from the main menu. You will see the Dongle update dialog box.

  1. Using the button Browse... choose the .ld file you have received by e-mail and click Next.
  2. If the update was successful, you will see the corresponding message. Click Finish to complete the operation. The information about the support service license's expiration date is updated in your AnyLogic, and you can continue using the services provided by this license.

  Updating the information about the license in the AnyLogic activated using Team license

If your AnyLogic is activated using Team License, having purchased the renewal, you get the software update file by e-mail. First, you need to update information on the USB dongle used by the Team License Server and then to update licenses used by target computers. 

  1. Having received the dongle update file, open the web console of your company's AnyLogic License Server. 
  1. Go to the update dongle section in the bottom of the console.
  2. Choose the update file using the button Choose... . 
  3. Upload the file by clicking Upload.
  4. Then all the users should do the following on their target computers: drop the leased license, and then lease the license from the AnyLogic Team License Server again. New license will have renewed Maintenance and Support Service License, so the users will be able to continue using the services provided by this license.