AnyLogic Support Services include:
Having purchased AnyLogic, you get one year free subscription to the software support services. When this license expires, you can always renew it by purchasing one more year of maintenance and technical support.
The information about the Support Service License's expiration date is easily accessible.
Support Services License allows you to download and install all AnyLogic versions, released during your Support Services License period.
How to know that a new version is released?
When a new version is released, the information dialog box is shown in AnyLogic offering you to download and install the new version from the web site (see the figure below). Click Go to web site and download to start downloading the new AnyLogic version from the AnyLogic web site.
You can switch off the automaic check of updates off by clearing the checkbox Check for updates on AnyLogic startup. Having done this, you will need to check for updates yourself by choosing Check for Updates from the AnyLogic Help menu.
The AnyLogic Support Services License allows you to ask AnyLogic Support Team any questions regarding AnyLogic and your models during the License period.
AnyLogic Support Team will try to answer all questions in details. Sometimes they may ask you to send them your model to fix the problems there by themselves.
How to send a question to the AnyLogic Support Team?
You can do this using the AnyLogic Support dialog that can be opened by clicking the Get Support... toolbar button.
The dialog box AnyLogic Support
To send a question to the AnyLogic Support Team
The dialog box About AnyLogic