Support Services license
When AnyLogic Support Services License expires, you can always
renew it by purchasing one more year of
maintenance and technical support.
Purchasing the Support Services license
The simplest way to initiate the renewal procedure is to
Maintenance and Support from
the AnyLogic Help
menu. This will open the web page offering you to fill the order for
the AnyLogic Support Services License. Please contact AnyLogic
team at firstname.lastname@example.org if you have any questions regarding the
Updating the license information in your AnyLogic
Having purchased the Support Services License renewal, you will need to
update the information about the license expiration date in your
The update procedure will vary depending on your activation
license for AnyLogic activated using a
software activation key
- Having purchased the Support Services License renewal, you
should get a new activation key by
e-mail. You should activate AnyLogic with this key. Open the AnyLogic
Activation Wizard by
Product from AnyLogic menu.
- On the first page of the Wizard, select the option
Enter a Permanent key
that you received by
and then click Next.
- On the second page of the Wizard, enter
you have received by e-mail (copy it
from the e-mail into the Clipboard and then paste it into the
form by clicking the Paste
clipboard button). Click Next
- The next page of the wizard will tell you whether the
was successful. If something went wrong, click Back and try to
enter the activation
key again. Otherwise, if activation was successful, click Finish.
Updating the license for AnyLogic
activated using USB dongle
purchased the Support Services License renewal, you should receive the
purchase confirmation email from our Support Team. Please save
the attached .ld file(s) to a folder on your hard drive. The name of the
file corresponds with the number of the dongle.
- Download the latest version of AnyLogic from: anylogic.com/downloads.
- Insert the dongle into the USB slot of your PC or laptop.
- Run AnyLogic. The activation wizard will show up
automatically, please choose the Update the firmware of your
In case you already have the latest version of AnyLogic,
Update Dongle... from the main menu. You will see
update dialog box.
- Using the button Browse...
choose the .ld file you have received by e-mail and click Next.
- If the
update was successful, you will see the corresponding message.
Click Finish to
complete the operation. The information about the support service
license's expiration date is updated in your AnyLogic, and you can
continue using the services provided by this license.
the information about the license
in the AnyLogic activated using Team license
If your AnyLogic is activated using Team
having purchased the renewal, you get the software update file by
e-mail. First, you need to update information on the USB dongle used by
Team License Server and then to update licenses used by target
- Having received the dongle update file, open the web console
company's AnyLogic License Server.
- Go to the update
section in the bottom of the console.
- Choose the update file using the button Choose... .
- Upload the file by clicking Upload.
- Then all the users should do the following on their
target computers: drop the leased license, and then lease the license
from the AnyLogic Team License Server again.
New license will have renewed Maintenance and Support Service License,
so the users will be able to continue using the services provided by